Tozour Energy Systems Has the Key to Success for Property Managers

In real estate, smart business is the key to success.

Tozour Energy Systems SMART services are helping property managers, developers and c-suite executives reach business success with more efficient and cost saving buildings.

“Tozour is defining how buildings of the future will operate!” – Executive Vice President Frank Rhea.

The Tozour SMART (Strategic Measurement And Response Technology) Center is where technology and experience meet to deliver measurable outcomes. Tozour has been on the forefront of the building automation world, and has helped clients save millions of dollars via their innovative approach to continuously measuring building systems performance and reacting to the data it receives.

Background

Tozour is a full-service HVAC and building automation provider and the Trane commercial equipment franchise for Philadelphia and South Jersey. More than a decade ago, Tozour recognized that data analytics would play a huge role in its future success and has implemented a strategy that places them on the industry forefront of providing clients connected services solutions.

Tozour collects information from every piece of equipment within its clients’ buildings, and then feeds that data to the SMART Center, where it is supervised and analyzed by trained technicians. The energy savings has led to more satisfied clients, greater customer loyalty and higher tenant retention rates.

“It has been an important tool to help our clients’ performance,” said Executive Vice President Frank Rhea who oversees Tozour’s services, energy and contracting divisions. “SMART Services enables us to economically deliver measurable results in comfort, reliability and energy efficiency. Tozour is defining how buildings of the future will operate!”

Through state-of-the-art technology, Tozour’s team of more than 100 technicians diagnose problems before they happen and resolve issues more quickly and precisely through system analytics.

A Better Client Experience

Tozour prides itself on client satisfaction, and the company’s connected services strategy plays a key role in making it happen.

It starts with the data visibility through custom equipment, which gives contractors a holistic view of building operations. Better visibility means better dispatch, and Tozour can more accurately diagnose problems so technicians know exactly what they are looking for when they arrive on site.

“They’re not wasting their time or the client’s time and money looking for problems. Using SMART Services, technicians arrive with system performance already understood,” Rhea said. “In many cases, system corrections are executed remotely, without sending a technician.”

Tozour SMART Services delivers operational and energy savings through the use of digital services. The company supervises facility operations 24-7 to ensure optimal performance and uptime. The experienced staff can pinpoint problems and correct them either remotely or by dispatching the technical resource that will provide the most economical solution.

“SMART services really help Tozour deliver a value outside of just the reliability of the technician,” Rhea said. “Anytime you can make your techs more efficient, you will always be the company delivering better value.”

The Tozour SMART Center = Smart Business!